Shipping information

Shipping areas

We currently only ship to Austria, Germany, the Netherlands, Belgium, France and Italy.

Shipping costs

Shipping is free for all orders – regardless of order value or weight.

Delivery times

Delivery time is 6 to 11 days after your order has been processed.
Please note that Sundays and public holidays are not considered working days and no deliveries will be made on these days.

Processing time

Your order will be processed and shipped within 1 to 3 business days . You'll receive a shipping confirmation email as soon as your package is on its way.

Shipment tracking

All shipments include a tracking number that allows you to track your order at any time. The tracking number will be provided to you in a separate email after shipment.

Delivery problems & support

If your order does not arrive within the specified delivery time or there are problems with the delivery, you can contact our customer service at any time:

📩 Email: kontakt@aurenis.de